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JustCall's Advanced Call Distribution for Efficient Call Management

JustCall's Advanced Call Distribution for Efficient Call Management

Close deals faster and better with a modern platform that connects clients to your agents, brokers, and property managers.

Close deals faster and better with a modern platform that connects clients to your agents, brokers, and property managers.

Loved by customers & recognized as best-in-class

Streamline call flow with advanced call distribution

Flexible call handling & efficient team collaboration

Customize call forwarding and set up ring groups to enhance call management and team collaboration.

Streamline call routing with ring groups for specialized teams, improving collaboration and ensuring expert handling of calls.

Increase your business accessibility with toll-free numbers. Customers appreciate the convenience of a free call, which increases the probability of them contacting your business.

Adapt call forwarding to fit team dynamics and requirements, ensuring effective call management across different scenarios.

 

Pick a local number to build trust in your target market. Choose from 70+ countries and input your city to generate your local phone number.

Intelligent call distribution

Enhance sales, support, and team collaboration with smart call distribution strategies. 

Round Robin Allocation equitably distributes sales calls, preventing burnout and maximizing opportunity capture.

Customizable call forwarding and prioritization enhance customer experience by swiftly addressing urgent calls based on agent availability.

With ring groups, you can direct calls to the relevant team, improving collaboration and connecting customers with the experts efficiently.

Here's what our customers have to say

JustCall: Your complete business phone system

Round robin call allocation

With balanced call distribution among team members, you can ensure an equal workload and improve agent efficiency.

Customizable call forwarding

Select from multiple forwarding options like ‘Ring all’, ‘Ring idle first’, or ‘Ring in order’ to suit your team’s needs.

Intelligent call prioritization

Prioritize calls based on agent availability and activity, ensuring urgent calls are attended to promptly.

Ring groups functionality

Efficiently manage call traffic by assigning numbers to user groups, allowing for flexible and organized call distribution.  

IVR intelligent routing

Enhance customer support efficiency with the IVR system, guiding callers quickly to the appropriate department or agent.

Call forwarding

Don’t miss a single inbound call. Redirect incoming calls to your mobile and/or landline numbers to answer customers even when you’re away from your desk.

Queue callback

List inbound customers in the Live Queue Box when agents are busy. Customers in your queue will have the option to request a callback.

Connect to your favourite business tools

Connect to your favourite business tools

Open APIs, native integrations, and modern webhooks — JustCall works with all the go-to-market tools your team already uses.

Open APIs, native integrations, and modern webhooks — JustCall works with all the go-to-market tools your team already uses.

Learn more about JustCall solutions

Sales dialer

Access auto, predictive, and dynamic sales dialers to automate dialing. Schedule calls, build email and SMS workflows, drop voicemails, and redial calls intelligently.

SMS

Reach customers across 70+ countries with text messages. Connect with customers in real-time.

AI

Access auto, predictive, and dynamic sales dialers to automate dialing. Schedule calls, build email and SMS workflows, drop voicemails, and redial calls intelligently.

Frequently asked questions

JustCall streamlines client interactions by enabling global calls across various devices with a single click, simplifying the scheduling of property showings, and providing AI-generated call summaries to ensure you never miss a detail.

JustCall streamlines client interactions by enabling global calls across various devices with a single click, simplifying the scheduling of property showings, and providing AI-generated call summaries to ensure you never miss a detail.

An excellent example of an ACD system is call center software that routes incoming calls to the most appropriate agents. This kind of call routing is based on important factors such as caller needs, agent skills, and of course, availability.

The benefits of ACD routing software include the following:

  • Efficient call routing for faster resolution of issues
  • Improved customer service and overall satisfaction
  • Reduced wait times for callers
  • Increased agent productivity and workload balancing
  • Skill-based routing for optimized issue handling
  • Priority handling for important callers
  • Real-time monitoring for performance optimization
  • Valuable data and reporting insights
  • Cost savings through operational efficiency
  • After-hours support for round-the-clock service

Call distribution in JustCall works the following way:

Step 1: Start by ringing your teammates using a specific predefined sequence. This sequence can be defined by the agents or the manager.

Step 2: Once the calls start, the agent will receive the call in the defined sequence (as stated in Step 1). The biggest benefit is that the call starts with a similar agent every single time.

Call distribution in JustCall works the following way:

Step 1: Start by ringing your teammates using a specific predefined sequence. This sequence can be defined by the agents or the manager.

Step 2: Once the calls start, the agent will receive the call in the defined sequence (as stated in Step 1). The biggest benefit is that the call starts with a similar agent every single time.

Yes, you can customize the call distribution rules based on your unique business needs.

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conversations with JustCall

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