Contactez-nous

Contactez-nous

Engage Customers Instantly With Our SMS Bot

Deliver real-time and personalized responses to your customers’ messages. Automate replies and don’t let any message go unanswered.

Loved by customers & recognized as best-in-class

Manage a high-volume of conversations

Thrive in peak hours by effortlessly managing a large number of conversations while maintaining a personalized touch.
Respond instantly and reduce the time customers need to wait for assistance. Offer quick resolutions.
Build lead nurture automated SMS campaigns to guide potential customers through the sales funnel.
Allow your team to focus on more complex queries while the SMS bot handles routine and frequently asked questions.
Eliminate the risk of misinformation and build trust in every interaction. Guarantee uniform and reliable answers.

Stay connected beyond business hours

Maintain 24/7 connectivity with your customers. Make sure your business is available around the clock in every time zone.

Answer more messages with zero extra cost

Stick to your budget and cater to customers across different countries without hiring additional agents.
Reduce overhead costs by eliminating the need for additional office space, utilities, and equipment required to support a larger team.
Engage with customers in a timely manner without the need for extended human agent shifts.
Save costs on hiring and training additional human agents. Pre-define rules and let technology take care of your customer relationships.
Redirect saved resources towards other areas of business that need immediate attention.

SMS bots in action across industries

All-in-one solution for unparalleled customer engagement

Send bulk SMS

Create contact lists and send text messages in bulk to certain groups of people—run/schedule SMS campaigns.

SMS analytics

Monitor important SMS metrics like delivery rates, open rates, click-through rates, and conversions.

SMS integrations

Seamlessly integrate automated texts with almost all major business communication tools like Hubspot, Slack, Zapier, and more.

Group texting

Easily text multiple contacts in the same conversation. Collaborate and ensure that everyone is on the same page.

Connect to your favourite business tools

Open APIs, native integrations, and modern webhooks — JustCall works with all the go-to-market tools your team already uses.

How does an SMS bot work?

An SMS bot operates through automated systems that use predefined rules, artificial intelligence, or machine learning algorithms to understand and respond to incoming text messages.
These bots use natural language processing to understand user input and generate appropriate responses, creating a conversational and user-friendly customer experience.

Why is an SMS bot a sound investment?

An SMS bot operates through automated systems that use predefined rules, artificial intelligence, or machine learning algorithms to understand and respond to incoming text messages.

  • SMS bots operate round the clock, guaranteeing constant availability for customer messages and improving user experience.
  • By automating routine tasks, an SMS bot simplifies processes, allowing businesses to allocate resources more efficiently and focus on strategic initiatives.
  • An SMS bot can handle a high volume of conversations simultaneously, providing scalability without a proportional increase in operational costs.
  • SMS bots deliver consistent & accurate responses, reducing the risk of human error and ensuring standardized interactions.
  • Investing in an SMS bot can lead to cost savings by reducing the need for manual intervention in routine customer interactions.

SMS bot best practices

Implementation of an SMS bot requires careful planning and execution. Here are a few things to keep in mind.

1. Clear and concise responses
Craft messages that are clear and easily understandable to improve user experience. Make sure your messages are concise and under the character limit of SMS.
2. Personalization
Deploy personalization elements like first name or location to make interactions more engaging and relevant to individual users.
3. Human handover option
Include the option for users to connect with a human agent when complex or personalized assistance is required.
4. Regularly update and maintain
Keep the SMS bot updated with the latest information and decision trees. This ensures accuracy and relevance in the responses of your bot.
5.Compliance with regulations
Make sure the SMS bot complies with privacy and data protection regulations, respecting user consent and safeguarding sensitive information.
6. Ask for user feedback
Incorporate user feedback into the improvement process, addressing any issues and refining the SMS bot based on real user experiences.
7. Integrate with other tools
Incorporate user feedback into the improvement process, addressing any issues and refining the SMS bot based on real user experiences.Why is an SMS bot a sound investment?

Learn more about JustCall solutions

Sales dialer

Access auto, predictive, and dynamic sales dialers to automate dialing. Schedule calls, build email and SMS workflows, drop voicemails, and redial calls intelligently.

SMS

Reach customers across 70+ countries with text messages. Connect with customers in real-time.

AI

Access auto, predictive, and dynamic sales dialers to automate dialing. Schedule calls, build email and SMS workflows, drop voicemails, and redial calls intelligently.

Frequently asked questions

An SMS bot or chatbot is software that automates message sending. It can reply to texts, hold multiple conversations, send notifications, answer questions, and send promotional content.

SMS bots use your database to gather information and track relevant customer data. They can be trained to carry out specific conversations, from simple query resolution and sms auto reply to dynamic, context-based replies based on your database information.

An SMS bot or chatbot is software that automates message sending. It can reply to texts, hold multiple conversations, send notifications, answer questions, and send promotional content.

SMS bots use your database to gather information and track relevant customer data. They can be trained to carry out specific conversations, from simple query resolution and sms auto reply to dynamic, context-based replies based on your database information.

Yes, you can customize bot text messages through JustCall (a cloud-based phone system). The answer types can be static messages, menu, or dynamic replies. Go to the “Create Bot” section under SMS/MMS to customize SMS bot messages. You can then choose a number, add keywords, and customize replies based on your business needs.

JustCall has variable pricing plans for bot texts. The subscriptions start from $19 per user per month, and there is a custom business option for more than ten users. Click here to see the detailed pricing plans for JustCall.

You can upload up to 5000 contacts at a time for SMS bot messages. However, you can set up bulk messaging campaigns through free and paid software. The paid version comes with additional features to make bulk messaging easier and more efficient.
You can upload up to 5000 contacts at a time for SMS bot messages. However, you can set up bulk messaging campaigns through free and paid software. The paid version comes with additional features to make bulk messaging easier and more efficient.
You can integrate the JustCall SMS bot with multiple third-party CRM and helpdesk platforms, such as Salesforce, Groove, Hubspot, Dropbox, Agile CRM, and many more. JustCall offers integrations with around 70 platforms for holistic sales, marketing, and customer service operations.
Scroll to Top